Operational excellence in frozen yoghurt

Well yesterday we got underway with Operational Excellence with a large scale presentation using operations concepts to explore the viability of a frozen yoghurt retail store in Dunedin. Through the exercise, our syndicate, examined the concept, beat it up (and each other :)) to come up with, what we thought was a very solid solution. The whole process was both pretty interesting and enlightening as you don't really think about all the facets of a retail hospitality experience until you are forced to and the process we followed actually allowed us to build and improve the concept. One of the challenges was that all five syndicate members were born in different countries! I suppose frozen yoghurt is pretty universal.